REFUND POLICY

StuffedKrust Refund Policy
Effective Date: 01/01/2025

At StuffedKrust, we take pride in delivering bold Caribbean flavor and top-quality service. Your satisfaction is important to us, and we aim to be transparent about how refunds are handled for our catering services and food orders.

1. Catering Orders
Full Refund:
Cancellations made 7 days or more before your scheduled event will receive a full refund of any payments made.

Partial Refund:
Cancellations made 3 to 6 days before the event will receive a 50% refund of the total order amount.

No Refund:
Cancellations made less than 72 hours (3 days) before the scheduled event are non-refundable, as ingredients, labor, and logistics are already in process.

2. Pickup & Delivery Orders
Incorrect or Missing Items:
Please notify us within 2 hours of receiving your order if anything is missing or incorrect. We’ll make it right through a replacement or refund.

Unsatisfactory Food Quality:
If you are unsatisfied with the quality of your food, please contact us within 24 hours of your order. We may request photos or additional information to process a partial refund or offer a future credit.

No Refunds for Customer Error:
We do not issue refunds for incorrect orders placed by the customer (e.g., wrong items, address errors) unless notified immediately after placing the order.

3. Refund Processing
Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or credit card provider.

4. How to Request a Refund
Please contact us at:

Email: stuffedkrustspice@gmail.com
Phone: 470-797-0001
Include: Order number, order date, reason for refund request, and any relevant photos (if applicable)

5. Final Notes
StuffedKrust reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website and apply to future orders.